Refund Policy

This policy explains how and when refunds are issued for EVIGIEE orders. It works alongside our returns page.

When you'll be refunded

Once we receive your returned item and confirm it's unworn and in its original condition, we'll process your refund within 3–5 business days.

How you'll be refunded

Refunds are issued to your original payment method. Depending on your bank or provider, it can take a few additional business days for the funds to appear on your statement.

What's refunded

We refund the full price of returned items. Returns are free, so there's nothing to deduct. If your order qualified for free shipping, that isn't affected.

Late or missing refunds

If you haven't received your refund within 10 business days of your return arriving, first check with your bank or payment provider, as processing times vary. If it still hasn't appeared, email hello@evigiee.com and we'll chase it up.

Faulty or incorrect items

If you received a faulty or incorrect item, contact us within 30 days and we'll arrange a replacement or full refund, including any shipping costs, at no cost to you.

Sale items

Discounted and sale items are eligible for return and refund under the same 30-day terms as full-price pieces.

Questions

Email hello@evigiee.com — we're happy to help.